StreamUp LTD is proud to provide services that are easy to understand, and we strive for the same level of clarity in the policies that govern our service.
As you may know, the European Union will begin enforcing new data protection legislation next month called the General Data Protection Regulation (GDPR). It's a huge step forward in holding service providers like ourselves
accountable for how they store and use your personal data in the European Union, and we've taken this opportunity to review our practices for everyone. Most of our policies are already aligned with the GDPR’s requirements, but we
StreamUp LTD ("we", "us" or "our") is committed to protecting and respecting your privacy. We operate the Website. When you visit the Website, you may have done so having accessed one of the following domain names:
By accessing any of the above domain names, you will be guided to the Website. This Privacy and Cookies Policy applies to all use of the Website, regardless of which of the above domain names you use to gain access to the Website.
We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was
collected or for as long as we are required to keep it by law.
will inform you about what data is collected, how we use such data, where data is processed, how you may opt out of your data being used, and the security provisions around storing your data and how to correct or update your data.
In order to communicate with you and to provide our products and services and related support, it is necessary for StreamUp LTD to transfer your personal data outside of the European Union. In such case, the data controller for
this data for EU residents is StreamUp LTD, having its registered offices at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.
2. Collection of Personal Information
We collect information from you when you place an order for a StreamUp LTD product, use our online chat service register for a webinar, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or
your use of social media. StreamUp LTD is a service provider, we provide platforms for you to use such as email, web hosting, radio streaming and secure e-commerce. To fulfil requests for products or services, you may be asked to
enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.
3. Use of Personal Information - Sending Emails
Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
▸ To process applications for StreamUp LTD products and services
Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
▸ To improve customer service
Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
▸ To send renewal notices
The email address you provide for order processing may be used to send you renewal notices for your services.
▸ To send periodic emails
In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
▸ To tell you about our products and services
We may send you information about our products and services that may be of interest to you based on your use of other StreamUp LTD products and services.
4. Processing of Data and Consent
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit.
Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of
receiving information about StreamUp LTD products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product
or service information, and status updates on maintenance windows or service availability.
5. Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information ("Application Log Data") created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web
page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. We will delete the Application Log Data or remove
any account identifiers, such as your username, full IP address, or email address, after 12 months.
drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on the Website.
restrict your use of the Website.
your computer after you leave the Website) can store information about your visit.
7. Opting out; withdrawing consent
▸ If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email.
▸ If StreamUp LTD is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.
8. Data retention
▸ The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that StreamUp LTD is obligated to
▸ Personal data used to fulfil verification of certain types of products and this data will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or
▸ Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
▸ After the retention period is over, StreamUp LTD securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access.
9. Access to your personal data
▸ You are responsible for providing StreamUp LTD with true, accurate, current and complete personal information. You are also responsible to maintain and promptly update the information to keep it true, accurate, current and
complete. You have the right to access and modify your personal data stored on StreamUp LTD systems. You can request to access or modify your personal information by logging into your customer control panel. We may require you to
provide identification in order to verify the authenticity as the data subject.
▸ If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to
suspend or terminate your account and refuse any and all current or future services.
10. How we protect your information
▸ We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is
transmitted in an encrypted format via Secure Socket Layer (SSL).
▸ After a transaction, your transaction-related information will be kept on file to meet audit requirements and facilitate renewals.
▸ StreamUp LTD uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third party credit card processor. Such information is
11. Sharing of Information
▸ We do not sell or trade your personal information to outside parties.
▸ StreamUp LTD is a global organisation with business processes and technical systems in various countries. As such, we may share information about you within our group company and transfer it to countries in the world where
protection under European law so we ensure your data is protected by entering into agreements containing standard contract clauses with each of our group companies a copy of which may be obtained by contacting us as outlined in
section 15 below.
▸ We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law
enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardise an investigation should obtain an appropriate court order or other process that
specifically precludes member notification.
▸ We may also disclose your personal information to third parties who may take over the operation of our website or business or who may purchase any or all of our assets, including your personal information. We will contact
you using the details you provide if there is any change in the person controlling your information.
12. Google Analytics
We use a tool called “Google Analytics” to collect information about use of this Website, such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to this
Website. Google Analytics collects only the IP address assigned to you on the date you visit this Website, rather than your name or other identifying information.
Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Website. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie
will be transmitted to and stored by Google on servers in the United States. We use the information received from Google Analytics only to improve services on this Site. We do not combine the information collected through the use
of Google Analytics with personally identifiable information.
this Website by disabling the Google Analytics cookie on your browser.
13. Updating Your Information
You may alter, update or deactivate your account information or opt out of receiving communications from us and our partners at any time. To change or modify your account information or contact preferences, you may visit our
client area or contact us via email.
Questions, comments and requests regarding this Privacy and Cookies Policy are welcomed and should be addressed to firstname.lastname@example.org
16. Registered Address
StreamUp LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England
Last updated: November 4th, 2020